Valley Oil Services Privacy Policy

Valley Oil Services Ltd. are committed to safeguarding the privacy of our customers; in this policy we explain how we will handle your personal data. Valley Oil Services Ltd. complies with the guidelines set out by the General Data Protection Regulations (GDPR).

How We Gather Data

The data we store about you has been supplied to us by you or a representative of you.

It is your responsibility under GDPR guidelines to ensure any data you provide to us about a third party is given with their consent and managed in compliance with the regulations. This will be most relevant, for example, if you provide an address and/or contact details for another person eg tenant or another person that may grant us access to deliver our services.

What Data We Store

We are likely to store some or all of the following data about you:

• Name(s) and contact details • Working Site and/or Home Address(es) • Invoice/Service History • Make/Model and particular notes about the appliance and/or system we are work on • Photographs and/or videos of oil firing equipment / system components • Information relating to compliments/complaints

Your data is primarily held on our computer based spreadsheet and/or our contacts list & calendar held in a google mail account. Photographs and Videos will be stored on a work mobile phone. Access to these devices are password/biometric access control protected

How Long We Keep Information

Your data may be held for upto 5 years from 1st contact. If after 5 years you cease to be a customer of Valley Oil Services your data will be deleted.

If you have contacted us on our website, valleyoilservices.co.uk, the data you provide will also be stored. Our website, with your consent, may collect further data including, but not limited to, your IP address, geographical location. All of this data is stored on our host’s server, access to this system is also password protected and secure.

How We Use Your Data

By supplying your data to Valley Oil Services Ltd. you consent (on a legal basis) to some or all of it being used in the following ways:

• Provide you with quotations, book service/breakdown visits. • Contact you regarding any enquiries you have made. • Advise you of any relevant changes to our services, products or company. • Contacting you to ensure the data we store about you is up-to-date, accurate and relevant. • Maintain records of your service/breakdown history.

Providing Your Data to Others

Unless required by law, we will not share or sell your personal data with any third party.

Our Website

In addition to the data you supply to us via our website, we also use cookies to ensure optimal operation.

• A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. • Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed. • Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies. • For more information about cookies visit https://www.aboutcookies.org&n... all cookies will have a negative impact upon the usability of many websites. • If you block cookies, you may not be able to use all the features on our website.

Your Rights

Under Data Protection Laws you have certain rights regarding the data we may store. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.

Your principal rights under data protection law are:

• the right to access; • the right to rectification; • the right to erasure; • the right to restrict processing; • the right to object to processing; • the right to data portability; • the right to complain to a supervisory authority; and • the right to withdraw consent.

You may exercise any of your rights in relation to your personal data by providing written notice to us.

Amendments

• We may update this policy from time to time by publishing a new version on our website. • You should check this page occasionally to ensure you are happy with any changes to this policy. • We may notify you of changes to this policy by email.

Our Details

This website is owned and operated by Valley Oil Services Ltd.

We are registered in England under registration number 15879579, and our registered office C/O West Co, Leigh Court Business Centre Pill Road, Abbots Leigh, Bristol, North Somerset, England, BS8 3RA

You can contact us:

• by post, using the postal address given above; • using our website contact form; • by email, using office@valleyoilservices.co.uk • by phone, using 07527 413464

Summary

The above is our summarized Privacy Policy in accordance with Data Protection Laws and the General Data Protection Regulations. For further details please read the relevant laws and guidelines from the regulatory authorities.